Privacy Policy

Data Controller

The data controller of the personal data collected through the website is Charme Hair srl, with registered office at Via Monteruscello, 17 – 80078 Pozzuoli, Naples, Italy. VAT No. IT09413221210, Email: info@sermulher.eu, Phone: 081 3778267.

Place of Processing

The processing related to the website services takes place at the data controller’s office, located at Via Monteruscello, 17 – 80078 Pozzuoli, Naples, Italy, and is carried out by authorized technical personnel.

Legal Basis for Processing

The processing of personal data by Charme Hair srl is based on the user’s explicit consent through navigation and use of this website. By consulting this site, the user accepts this information, pursuant to Article 6(1)(a) of Regulation (EU) 2016/679. Consent is optional and can be revoked at any time by sending a request via email to info@sermulher.eu. In this case, without consent, some services may not be provided, and browsing the website could be impaired.

Cookies

This section describes how this website and third parties use cookies and similar technologies. The use of cookies is in compliance with the applicable European legislation (Directive 2009/136/EC, amending Directive 2002/58/EC “e-Privacy”) and national legislation (Provision of the Italian Data Protection Authority of May 8, 2014, and subsequent clarifications, as well as the Cookie Guidelines and other tracking tools of June 10, 2021, No. 231). For complete information about cookies, please visit our Cookie Policy: Cookie Policy.

Types of Personal Data Collected

The processing of personal data is necessary for the pursuit of the legitimate interest of the data controller, in order to provide information about Charme Hair srl’s activities pursuant to Article 6(1)(f) of Regulation (EU) 2016/679. This website uses log files in which information collected automatically during user visits is stored. We collect various types of information through the website, including:

• Contact information: name, email address, phone number, postal address.
• Payment information: credit card number, billing information.
• Browsing information: IP address, browser type, operating system, pages visited on the website, date and time of visit.
• Usage information: data on website usage, including activities carried out and features used.

This information is processed automatically and collected exclusively in aggregated form to verify the proper functioning of the website and for security reasons. Such information will be processed based on the legitimate interests of the data controller.

Automatic Data Collection

Our website uses automatic data collection techniques, including cookies and tracking pixels, to gather information about users’ activities on the website. These tools help us improve the website and provide a better browsing experience.

Purpose of Data Processing

We use personal data collected through the website for the following purposes:

• To provide website services and features.
• To process payments and manage transactions.
• To improve the website and personalize the user experience.
• To communicate with users, including service and marketing communications.
• To comply with legal obligations.

Disclosure of Personal Data

We do not sell, rent, or disclose personal data collected through the website to third parties, except as required by law or as requested by competent authorities.

Transfer to a Third Country

Data are not transferred to countries outside the European Economic Area. However, this website may share some of the data collected with services located outside the European Union, in particular with Google, Facebook, and Microsoft (LinkedIn) through social plugins and Google Analytics services. In this case, the transfer is authorized and strictly regulated by Article 45(1) of Regulation (EU) 2016/679, and no additional consent is required.

Security of Personal Data

We adopt technical and organizational security measures to protect personal data collected through the website from unauthorized access, alteration, disclosure, or destruction.

Retention Period

Data will be retained for no longer than necessary to achieve the purpose (according to the so-called “storage limitation principle,” Article 5 of Regulation EU 2016/679, as amended) and/or according to deadlines established by law. In each case, the criteria used to determine the retention period will comply with the terms allowed by applicable law and the principles of data minimization and storage limitation. Data used for security purposes (blocking attempts to damage the website) are stored only for the time strictly necessary to achieve the intended purpose. The obsolescence of stored data in relation to the purposes for which they were collected is periodically verified by the Data Controller and/or the data processor.

Payments

Charme Hair srl uses payment services to execute payments via credit card, bank transfer, or other instruments. However, Charme Hair srl does not collect or acquire the payment data. Payment data are collected directly by the payment service provider, such as the credit card company, PayPal, or similar. These services may send notifications to the user, for example, via email or SMS regarding payment. The data collected and their use by third-party services are regulated by the respective privacy policies, to which reference should be made.

Newsletter

With the user’s prior consent and voluntary registration via email, the user is added to a contact list to receive periodic emails with updates, including marketing promotions from this website. The user receives an email (to the provided address) containing a link to confirm ownership of the provided email address.

Social Network Interaction

The website also includes plugins and/or buttons for social networks to allow easy sharing of content on your preferred social networks. These plugins are designed not to set any cookies upon page access to safeguard user privacy. Cookies are only set, if required by the social network, when the user actively and voluntarily uses the plugin. If the user is logged into the social network while browsing, they have already consented to the use of cookies through the site at the time of registration with the social network.

Rights of Data Subjects

Users have the right to access, correct, limit, or delete their personal data, as well as object to its processing, pursuant to Articles 15 et seq. of Regulation EU 2016/679, as amended. At any time, users can exercise their rights by contacting Charme Hair srl at info@sermulher.eu or via postal mail at Via Monteruscello, 17 – 80078 Pozzuoli, Naples, Italy. Furthermore, under Article 77 of Regulation EU 2016/679, users have the right to lodge a complaint with the Italian supervisory authority, identified under Article 2 of Legislative Decree No. 101/2018, the “Garante per la Protezione dei Dati Personali,” with registered office in 00187 – Rome (RM), Piazza Venezia, 11, email: garante@gpdp.it; tel. +39 06.696771; pec: protocollo@pec.gpdp.it, if they believe their rights have been violated by Charme Hair srl or if they find Charme Hair srl’s response unsatisfactory.

Changes to the Privacy Policy

This document, prepared in compliance with applicable regulations and, in particular, with Regulation EU 2016/679, constitutes the privacy policy of this website and is published at https://www.sermulher.eu/privacy-policy. It may be subject to changes and/or updates. Changes will be published on the website and become effective immediately. Previous versions of the document will still be accessible on this page.

Contact Us

For questions or comments regarding this Privacy Policy, users can contact us at info@sermulher.eu or via postal mail at Via Monteruscello, 17 – 80078 Pozzuoli, Naples, Italy.