SerMulher Privacy Policy
SerMulher Privacy Policy
PURCHASE AND RETURN TERMS AND CONDITIONS
How to purchase
Products are purchased by accessing and registering on the website https://www.sermulher.eu . A description of each product containing its main features is available on the website. All information supporting purchases is intended as general information only.
It is understood that the image accompanying the product description may not be perfectly representative of its characteristics, but may differ in color, size, and accessory products shown in the figure.
Correct receipt of the order is confirmed by the Seller via an automatic email response, sent to the email address provided by the customer during registration. This confirmation message will contain an “order number,” which should be used for any further communication with the company. The message will contain all the information entered by the customer, who undertakes to verify its accuracy and promptly communicate any corrections.
Payment Methods
After completing your order, during checkout, you can choose your preferred payment method: PayPal, credit card, MB Way, cash on delivery, or bank transfer.
In the case of bank transfer, after completing the order, the seller will send a confirmation email with the order details and bank details.
All prices on the site include VAT.
Delivery methods
Orders will be processed within 48 business hours and entrusted to an express courier. A tracking number will be sent via email so you can track your package until delivery.
Upon delivery of the product, any consumer who has reason to believe the package was damaged during transport must refuse delivery or accept it with express reservations. Any anomalies must be reported by email to info@sermulher.eu within 48 business hours.
Right of withdrawal
The online customer acting as a consumer is granted the right to withdraw from the contract, as provided for by Articles 64–67 of Legislative Decree no. 206/2005, known as the Consumer Code.
The consumer has the right, within 14 calendar days of receiving the purchased products, to exercise the right of withdrawal, consisting of the possibility of returning the products received and obtaining a refund of the price paid excluding shipping costs.
The cost of returning the product is the responsibility of the consumer. The right of withdrawal is entirely forfeited if the returned product is not intact.
Procedure for exercising the right of withdrawal
To exercise the right of withdrawal, you must send, within 7 calendar days of receiving the purchased product, a communication clearly expressing your desire to withdraw from the purchase contract.
This communication must be sent by email to info@sermulher.eu.
The consumer must then arrange for the product to be shipped using a courier of their choice (if possible in the original packaging and, in any case, always carefully packaged).
The consumer must make this shipment within 7 working days from the date on which he sent the communication of exercise of the right of withdrawal.
The Seller will refund the entire purchase amount, excluding delivery costs, which are always the responsibility of the buyer, by credit card reversal or by bank transfer to the current account indicated by the consumer.
Order cancellation request
The purchase order can be cancelled in its entirety if, at the time of the cancellation request, the order has not already been entrusted to the courier.
If the product has already been entrusted to the courier at the time of the cancellation request, the consumer must exercise the right of withdrawal and return the goods to the Seller.
Return Policy
Charme Hair srl Return Policy
Charme Hair srl’s online customers, acting as consumers, have the right to withdraw from the contract, as provided for by Articles 64–67 of Legislative Decree no. 206/2005, known as the Consumer Code. This right allows the consumer to return purchased products and obtain a refund of the price paid, without penalty and without having to specify the reason, within 14 calendar days of receiving the products.
Conditions for exercising the right of withdrawal:
- The consumer must send, within 7 calendar days of receiving the product, a written communication clearly stating their intention to withdraw from the purchase contract. This communication must be sent by email to info@sermulher.eu.
- The consumer must then arrange for the product to be shipped, using a courier of their choice, within 7 working days of the date the withdrawal notice was sent. The product must be returned, if possible, in its original packaging and carefully packaged.
- The costs of returning the product are borne by the consumer.
- The right of withdrawal lapses entirely if the returned product is not intact.
Order Cancellation Request:
- The purchase order can be cancelled in its entirety if, at the time of the cancellation request, the order has not already been entrusted to the courier.
- If the product has already been entrusted to the courier at the time of the cancellation request, the consumer must exercise the right of withdrawal and return the goods to the Seller.
Contact details: Charme Hair srl Via Monteruscello, 17 – 80078 Pozzuoli, Naples, Italy Telephone: 081 3778267 Email: info@sermulher.eu
Data Controller
The data controller for personal data collected through the website is Charme Hair srl, located at Via Monteruscello, 17 – 80078 Pozzuoli, Naples, Italy. VAT number IT09413221210, Email: info@sermulher.eu, Telephone: 081 3778267.
Place of Data Processing
The processing related to the web services of the site takes place at the headquarters of the Data Controller and is handled by authorized technical personnel.
Legal Basis of Processing
The processing of personal data by Charme Hair srl is based on the consent expressed by the user by navigating and consulting this website, thereby accepting this information, pursuant to Article 6, letter a) of Regulation (EU) No. 2016/679. Consent is optional and can be revoked at any time by sending an email to info@sermulher.eu. Without consent, some services cannot be provided, and browsing the website may be compromised.
Cookies
This section describes how this site and third parties use cookies and similar technologies. The use of cookies complies with European regulations (Directive 2009/136/EC, which amends Directive 2002/58/EC “e-Privacy”) and national legislation (provisions of the Data Protection Authority of May 8, 2014, and subsequent clarifications, as well as cookie guidelines and other tracking tools of June 10, 2021, No. 231). For complete information about cookies, visit our Cookie Policy.
Types of Personal Data Collected
The processing of personal data is necessary for the legitimate interest of the data controller to provide information about Charme Hair srl’s activities pursuant to Article 6, letter f) of Regulation (EU) No. 2016/679. This site uses log files in which information collected in an automated manner during user visits is stored.
We collect various types of information through the website, including:
- Contact information: name, email address, phone number, postal address.
- Payment information: credit card number, billing information.
- Navigation information: IP address, browser type, operating system, pages visited on the website, date and time of visit.
- Usage information: data on website usage, including activities performed and features used.
This information is processed automatically and collected in aggregate form to verify the correct functioning of the site and for security reasons. This information will be processed based on the legitimate interests of the data controller.
Automatic Data Collection
Our website uses automatic data collection techniques, including cookies and tracking pixels, to collect information about user activities on the website. These tools help us improve the website and provide a better browsing experience.
Purposes of Data Processing
We use the personal data collected through the website for the following purposes:
- Provide website services and features.
- Process payments and manage transactions.
- Improve the website and personalize the user experience.
- Communicate with users, including service and marketing communications.
- Comply with legal obligations.
Disclosure of Personal Data
We do not sell, rent, or disclose personal data collected through the website to third parties, except as required by law or requested by competent authorities.
Transfer to Third Countries
Data is not transferred to third countries outside the European Economic Area. However, the website may share some of the collected data with services located outside the EU, particularly with Google, Facebook, and Microsoft (LinkedIn) through social plugins and Google Analytics. In this case, the transfer is authorized and strictly regulated by Article 45, paragraph 1 of Regulation (EU) No. 2016/679, so no further consent is required.
Data Security
We adopt technical and organizational security measures to protect personal data collected through the website from unauthorized access, modifications, disclosures, or unauthorized destruction.
Data Retention Period
Data will be retained for a period not exceeding the achievement of the purpose (according to the “principle of storage limitation”, ex art. 5 of Regulation (EU) 2016/679) and/or in accordance with the deadlines provided by law. In any case, the criterion used to determine the retention period will be based on compliance with the allowed terms of applicable laws and the principles of data minimization and limitation of storage. Otherwise, data used for security purposes (blocking attempts to damage the site) are kept for the time strictly necessary to achieve the previously indicated purpose. The obsolescence of the retained data in relation to the purposes for which they were collected is periodically checked by the Data Controller and/or the Data Processor.
Payments
Charme Hair srl uses payment services to process payments by credit card, bank transfer, or other methods. However, Charme Hair srl does not collect or acquire the data used for payment. The payment data is collected directly by the payment service provider, such as the credit card entity, PayPal, or similar. These services may send messages to the user, such as payment notifications via email or SMS. The data collected and their use by third-party services are regulated by the respective privacy policies.
Newsletter
With the user’s prior consent and through voluntary registration via email, the user is included in a contact list to which periodic update emails, including marketing promotions, are sent. An email is sent to the user (to the provided address) with a link to click to confirm that the user is indeed the owner of the provided email address.
Social Network Interaction
The site also incorporates plugins and/or buttons for social networks to allow easy sharing of content on your favorite social networks. These plugins are programmed not to set any cookies when accessing the page to protect user privacy. Cookies may be set if so provided by the social network, only when the user makes effective and voluntary use of the plugin. Please note that if the user browses while logged into the social network, they have already consented to the use of cookies conveyed through the site at the time of registration on the social network.
Rights of Data Subjects
Users have the right to access, rectify, restrict, or delete their personal data, as well as to object to their processing, pursuant to Articles 15 et seq. of Regulation (EU) 2016/679. At any time, the user can request to exercise their rights by contacting Charme Hair srl at info@sermulher.eu or by post at Via Monteruscello, 17 – 80078 Pozzuoli, Naples, Italy. Additionally, pursuant to Article 77 of Regulation (EU) 2016/679, the user has the right to lodge a complaint with the Italian Data Protection Authority, identified, in our legal system, by Article 2 of Legislative Decree No. 101/2018, at “Garante per la Protezione dei Dati Personali”, located at 00187 – Rome (RM), Piazza Venezia, No. 11, email: garante@gpdp.it; tel. +39 06.696771; pec. protocollo@pec.gpdp.it, if they believe that their rights have been violated by Charme Hair srl or if they are not satisfied with Charme Hair srl’s response to their requests.
Changes to the Privacy Policy
This document, drafted in compliance with regulatory provisions on the matter and, in particular, in accordance with Regulation (EU) 2016/679, constitutes the privacy policy of this site and is published at https://www.sermulher.eu/privacy-policy. It may be subject to changes and/or updates. Changes will be published on the website and will become effective immediately. In any case, previous versions of the document will still be available on this page.
Contact Us
For questions or comments about this Privacy Policy, users can contact us at the email address info@sermulher.eu or by post at Via Monteruscello, 17 – 80078 Pozzuoli, Naples, Italy.