Terms & conditions
These general conditions of sale govern the contractual relationship between Charme Hair S.R.L. and Customer, both parties fully accept.
Method of purchasing
The product characteristics are identified on the website in each product’s specifications; however, the colors may not be an accurate representation of the actual products by virtue of the internet browser or the monitor used.
Charme Hair S.R.L. will confirm the receipt of the order by an e-mail, to the e-mail address indicated by the Buyer.
Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay.
Payment Methods
After completing an order during the payment phase, you can choose your preferred payment method: Paypal, credit card, cash on delivery (only in Italy) or bank transfer.
In case of Bank Transfer After completing the order, you will receive an e-mail with the order confirmation and our bank details.
All prices on the site are VAT included.
Method of delivery
Orders will be handled within 48 working hours and entrusted to the express courier GLS.
The tracking number will be sent via email so that the package can be tracked until the day of delivery.
At the time of delivery of the product, if you have the reason to believe that the package has been damaged during transport, must refuse the delivery or accept it with reservation. Any anomalies must then be communicated via email to info@sermulher.eu within 48 working hours.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us by sending your communication to info@sermulher.eu
You have to make sure that the products are in the same conditions in which you have received them and the product should not be used or damaged.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.
You will have to bear the direct cost of returning the goods.
Order cancellation policy
The cancellation is possible sending an email to info@sermulher.eu; It is not possible for goods that have been already given to the courier, in this case it will be necessary to proceed with the right of withdrawal.